Nanook
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Exchange Account Errors on iOS and iPadOS
Legacy configurations for UA Mail on Apple devices used the 'Microsoft Exchange' account option-- because these are actually Google accounts, in Google's security policies are causing them to expire. Your device may prompt you repeatedly for a password. This issue is resolved by deleting the account from your 'Mail Accounts' in the 'Settings' app and adding it again with the 'Google' option. No email data will be lost in this deletion.Please contact the helpdesk if you need any assistance with this!
Technology Services
News & Announcements
Apr 23
As of May 11, 2025, Zoom Scheduler will be made available to all UA Zoom users. Users will be able to creating a booking schedule and reserve appointments with users, even users outside of the UA system.
Apr 18
The Nanook Technology Services Service Desk is excited to announce that we're starting a newsletter to keep subscribers up-to-date on changes regarding UA computer accounts and services!
Mar 26
The University of Alaska will be ending access to Google Photos within its Google Workspace accounts on May 31, 2025, and users of Google Photos will need to find alternative storage methods by this date. This does not affect photos stored in Google Drive.
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IT Resources
- Zoom Video Conferencing
- Account/Password Help
- Google Apps @ UA
- Media Device Registration
- Training Services
- Transcript Request Info
- UA Blackboard
- Video Conferencing
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Security tools, practices, policies, and information
- Data Security
UA IT News
May 02, 2025
On May 11th, we will be releasing Zoom Scheduler to all UA Zoom users. Zoom Scheduler integrates with your calendar, making it easier to share your availability and book appointments with people inside and outside of the University of Alaska.
May 02, 2025
Security researchers are warning of a new phishing campaign in which cybercriminals pose as the U.S. Department of Homeland Security (DHS). The scam plays on heightened public attention to immigration policies and recent federal activity.
Current System Status
Planned Outages
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